Child Care Now!, CUPW's 5-day child care course, is held at Port Elgin for the first time. The course contains a component on children with special needs, disabilities, and a significant number of course participants are parents who use the Special Needs Project. New understanding and strong connections are forged during the course by those who have children with special needs and other parents. This bonding occurs each subsequent time the course is held.
The Key to Caring, another video, features three of the union's child care projects, including the Special Needs Project.
The Public Service Alliance of Canada (PSAC), on behalf of its component, the Union of Postal Communications Employees (UPCE), negotiates a child care fund with Canada Post. UPCE-PSAC and CUPW sign an agreement that CUPW will administer the Child Care Fund. CUPW makes the Special Needs Project and other projects under the CUPW Child Care Fund accessible to UPCE members working for Canada Post. The union prepares a package of educational material on what it's like to work and have a child with special needs. The package includes a poster and quiz for locals to use on the shop floor.
Family Place Resource Centre, a federally funded, non-profit organization, becomes the administrator of the Special Needs Project. A staff of three administers the day-to-day operations of the project out of an office in Baddeck, Nova Scotia.
The book Moving Mountains: Work, Family and Children with Special Needs, is published and widely distributed. The book showcases the stories of families who are using the Special Needs Project.
CUPW wins the 2002-2003 ISO Families Award, given by the Quebec government's Council on the Status of Women, for the work the union is doing on the Child Care Fund to help parents balance work and family life.